Xbox Has ****ed Me Over Once Again. Page 2

Freakydreamer · 11-21-2008, 06:43 AM

Looking at the other side of phone call--sometimes we are jaded--Today is rough. I took this call from this agent because she looked like she might go ape wild. So, I am not even sure what the problem is when I got on the phone. so when I asked, he just goes crazy on me. He is cussing and fussing. He is telling me our product is a piece of crap and it does not work. He does not want to trouble shoot the issue and he wants someone out for free and the works. So, I finally get the agent to tell me that the power will not come on. It won't come on at all? no. So, there are kids screaming in the background yelling about watching something type of crappy kiddy show.just some super high pitch squealing. But he is yelling at me, so whatever. So I ask him is the power cord plugged in. He goes ranting and raving about no one touched the equipment and couldn't i press a button on my end to fix the issue. I ask him again. He goes again, last time they just pressed the button and it came on. I told him 'Sir, I will make a deal. If you check the power cord and if it is plugged in. I will send that tech out for free and I will give you one package for free for a month after the tech comes out and fixes it. And only if he finds that the rcvr is plugged in and getting power is getting to it. What does he say...playboy for free. Gutsy man. I am like Deal. Two minutes later, there is some banging. The man comes back on. T.v is blaring in the background. He calls me a B and hangs up on me.

JohnDoe · 11-21-2008, 09:29 PM

I love that story.

I can feel for you there Freaky. I used to work at a call center for a cell phone company. I quit after two weeks. The job was decent, the pay was good, the building was awesome, the coworkers were great, my boss was cool, but the people over the phone were less than appealing.

Skotekal · 11-22-2008, 12:36 AM

Tymolus · 11-22-2008, 01:50 AM

Quote:

Originally Posted by Freakydreamer

Looking at the other side of phone call--sometimes we are jaded--Today is rough. I took this call from this agent because she looked like she might go ape wild. So, I am not even sure what the problem is when I got on the phone. so when I asked, he just goes crazy on me. He is cussing and fussing. He is telling me our product is a piece of crap and it does not work. He does not want to trouble shoot the issue and he wants someone out for free and the works. So, I finally get the agent to tell me that the power will not come on. It won't come on at all? no. So, there are kids screaming in the background yelling about watching something type of crappy kiddy show.just some super high pitch squealing. But he is yelling at me, so whatever. So I ask him is the power cord plugged in. He goes ranting and raving about no one touched the equipment and couldn't i press a button on my end to fix the issue. I ask him again. He goes again, last time they just pressed the button and it came on. I told him 'Sir, I will make a deal. If you check the power cord and if it is plugged in. I will send that tech out for free and I will give you one package for free for a month after the tech comes out and fixes it. And only if he finds that the rcvr is plugged in and getting power is getting to it. What does he say...playboy for free. Gutsy man. I am like Deal. Two minutes later, there is some banging. The man comes back on. T.v is blaring in the background. He calls me a B and hangs up on me.

lol, not making light of how much that must suck to go through, but it is a hysterical story.

McFroger3 · 11-22-2008, 02:01 AM

Skotekal, you never get cut a break...

Freakydreamer · 11-22-2008, 02:30 AM

Quote:

Originally Posted by JohnDoe

I love that story.

I can feel for you there Freaky. I used to work at a call center for a cell phone company. I quit after two weeks. The job was decent, the pay was good, the building was awesome, the coworkers were great, my boss was cool, but the people over the phone were less than appealing.

Yeah, No Porn for the moron.

Yeah, It isn't for everyone. Money is a very good reason why I have stuck to it so long. The calls I have experienced and heard are stories I will keep for a long time and laugh at. Also job provides free stuff which--free is good.

Skotekal · 11-22-2008, 04:00 AM

Almost seems like it. But I did receive the Purolator box they were going to send me, but they didn't call me to tell me that. I almost went out and bought a new one. That would have sucked! At least it is being sent out now. Can't wait.

Watson · 11-22-2008, 01:46 PM

Xbox support has never gone down well with me. How even when you insist that you've gone through the support stage they make you do it again and just make some wires rattle against the wall and say 'nah it didn't work'... Makes it so much quicker because they've heard the sounds over the phone somewhat and actually believe you went to the effort.

Skotekal · 11-22-2008, 05:05 PM

Yeah, each time they wanted me to lay my Xbox on my side and remove the HDD. Like WTF? And then the repair order of hell was created. 1 week later actually, they couldn't get it done for a week because of various errors.

Freakydreamer · 12-11-2008, 03:20 AM

I just wanted to share this story as well-

Mrs Customer: I lost my remote. Can you send me a new one?
Me: Yes, it is 19.99 for the remote and 5.95.
Mrs Customer: Okay...I thought I had the warranty on my equipment.
Me: Yes, you do. (long pause)
Mrs Customer: Does it not cover my remote?
Me: Yes it does. If it is broken. Ma'am--If you loose your car in the wal-mart parking lot can you call up your dealership and ask for a new one?
Mrs customer: FINE! I will look for it. (CLICK)

Ha! that is what I thought--Point-ME

Skotekal · 12-11-2008, 03:22 AM

Must be hard to deal with some people, I admit. At least my Xbox will be back hopefully the end of this week or the beginning of the next one. Damn this has taken awhile.

Freakydreamer · 12-11-2008, 03:27 AM

I thought you would of had it back by now. WOW. I would be going nutters by now.

Sometimes it is hard to deal with some people--I work in a position that there is some reason they are coming for me, instead of some regular phone person. So I have to stop what I am doing to fix some issue that they are being unreasonable about. So, I do not feel bad if the end up feeling silly.

Skotekal · 12-11-2008, 04:48 AM

I couldn't handle being in that sort of an environment. I tend to get a little angry at stupid people.

Firis · 12-11-2008, 04:51 AM

I would want a job like that... are you allowed to be condescending?